Contoh Sequence Of Service |di restaurant
GENERAL SEQUENCE OF SERVICE IN THE RESTAURANT
1.
Greeting
the Guest
Good Afternoon,
Sir/Madam. Welcome to Le Monarch Restaurant.
Greeting warmly and smile
please
2.
Escorting
the Guest to the table
Do you have any reservation? my I have your name please? yours table is
ready mr/mrs, please follow me sir/mam,,( Let me escort you to your table
follow me please )
Allow me to escort you to your table, please.
if no reservation,may I know how many person of you sir or madam (guest name)?
would you like smoking or no smoking area? we have a nice table for you, close by the window with a beautiful view, follow me please mr/mrs
this is your table sir,,this is ok for you sir?
3.
Helping
the Guest seat/Seating the Guest
May I help you with your chair? There you go.
Let me help you with your chair.
Sit down please.
Note: Seating the guest from the left side chair
4.
Unfolding
Napkin /Draping the napkin from the right side of the Guest
Your napkin, please or excuse my rich sir/mam
let me help you with your napkin/ my I help you with your napkin Mr.
john
Pouring ice water, excuse me sir would
you like have ice water or excuse me sir ice water please..
Serving B&B, from the left side of
guest, excuse me sir would you like have some bread sir?
For
today we have white bread and brown bread which
one do you like sir?
5.
Presenting
the Menu from the right side of the Guest
Here’s our menu this evening,
Make sure the menu is clean and
right, give the menu for the ladies or kids first, when presenting give it from
right side with the gentle ways and recommending menu
Food recommend is special food suggestion to the guest
6. INTRODUCTION
Good afternoon ladies and gentle man, my I have your attention please!
welcome to my table or station, I would like to introduce myself, my
name is Eddy
I will be your Waiter/Waitress for this afternoon and my assistance His
name is made, we work together as a team to provide excellence service. Any
drinks or food that would you like to order please let us know we are very
pleasant to assist you.
If you have any allergic or dietary
restriction do not hesitate to let us know.
For today we have nice menu and I
would like to recommend for starter/appetizer we have hot and crispy Indonesian
vegetable spring roll serve with sweet sour sauce, than for soup we have tom
yum gum is spicy Thai soup with prawn, fish and mushroom, For salad we have
César salad is crunchy Romaine lettuce with creamy classic César dressing serve with slice grilled chicken, anchovy and
crouton. and for main course we have Indonesian fried rice serve with chicken
sate with peanut sauce, fried chicken, egg, pickle, and shrimp crackers its really delicious sir/mam you may try
And for dessert we have kolak
pisang, is stew banana in palm sugar with coconut milk its sweet and nice
flavor, good serve with cup of coffee
Thank
you very much for your kind of attention, please have a look the menu I/we will
right back to take your order. take your time please and thank you very much
7.
Taking
order
May I take your order now?
have you decided what would you like to have for tonight?
would you like to order now?
remember always repeating the
order, if you not sure what the
guest order better you ask again than you serving wrong order.
Take
order from ladies or kid first, use order pad/captain order, write clearly,
repeat the order to the guest , and delivery guest order to the kitchen as soon
as the waiter/ss finished in taking order.
Adjusting cover or silver ware according the meals that the guest ordered
by waiter, Remember adjusting doing not
olnly after main course or before desert but every course/ before serving food every single course, while
waiting asst.waiter picking up food to the kitchen,
8. Serving the food / Delivery guest order
(from Appetizer, Soup,
Salad, and Main Course accordingly from the right side of the
Guest with the Ladies first)
please enjoy your appetizer, soup,
salad, and meal
how was everything sir? everything
up to your liking?
how is the chicken or food? is
there anything else i can get it for you?
please enjoy your meal
Always
make sure guest satisfaction and guest need after serving food, than guest having
the food you may ask the guest not after the guest finish with their food
Clearing up, keep on
eye with table maintain ,more ice water, offer some more drink, wine, even
food.
have you done sir? can I take your plate sir? may I take yours plate?
always ask for permission before clearing up
when you doing clearing up, always check or adjusting silver ware depend on what the guest order, for example: guest order steak adjust steak knife or fish with fish fork and knife, spaghetti with extra dinner spoon, fried rice extra dinner spoon etc.
Would you like to have some dessert
or coffee, etc.?
would you like to have some coffee or tea with your dessert ?
before serving coffee or tea put
sugar and cream either milk first on the table
10.
Presenting
the bill and thank the guest for their time dining at our restaurant
Here’s your bill and we thank you very much for coming to our Restaurant.
We hope to have a chance to serve you again soon.
would you like me to put your bill together or sever age ?
here's your bill and
thank you very much for coming to our restaurant, we wish our service exceed
your expectation, we are looking forward to serving you again. thank you very
much and have a beautiful day
How do you fare well to the guest ? Thanks
to the guest, giving a wish, saying you expecting them to come again and assist
them intents and detail
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